Freshworks CRM incident
Issue with contact CRUD, sales account CRUD and new signups
Resolved after 1 hour 56 minutes, affecting Web app and Freddy AI Agent and 1 more, on October 24, 2024.
Our third-party service provider has verified that all their services are now fully operational in the EU region. We can also confirm that the issue has been successfully resolved on our end.
Affected components
Update timeline
- investigating Oct 24, 2024, 09:12 AM UTC
We are currently experiencing issues related to our third-party provider, which is impacting the functionality of Contact CRUD, Sales account CRUD and new signup. We are working closely with our Engineering team to resolve this issue. Further updates to follow.
- resolved Oct 24, 2024, 11:08 AM UTC
Our third-party service provider has verified that all their services are now fully operational in the EU region. We can also confirm that the issue has been successfully resolved on our end.
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