Freshworks CRM incident

Issue in landing pages

Resolved after 19 hours 7 minutes, affecting Third Party Services and Third Party Services and 1 more, on March 3, 2025.

resolved Mar 04, 2025, 03:14 PM UTC

The issue with our landing pages due to the third-party service provider "Convrrt" has been resolved. Landing page functionality and contact creation are restored. Thank you for your patience.

Started
Mar 03, 2025, 08:07 PM UTC
Resolved
Mar 04, 2025, 03:14 PM UTC
Duration
19h 7m
Detected by Pingoru
Mar 03, 2025, 08:07 PM UTC

Affected components

Third Party ServicesThird Party ServicesThird Party ServicesThird Party Services

Update timeline

  1. investigating Mar 03, 2025, 08:07 PM UTC

    We are currently experiencing an issue with our landapages due to outage in third-party service provider Convrrt. The landing page and contact creation via Landing page features are impacted

  2. in progress Mar 04, 2025, 10:00 AM UTC

    We are actively working with the third-party service provider, Convrrt, to resolve the issue as soon as possible and will keep you updated.

  3. investigating Mar 04, 2025, 12:30 PM UTC

    We are continuing to work closely with our third-party service provider Convrrt,to resolve the issue.We appreciate your patience and will provide further updates as soon as we have more information.

  4. resolved Mar 04, 2025, 03:14 PM UTC

    The issue with our landing pages due to the third-party service provider "Convrrt" has been resolved. Landing page functionality and contact creation are restored. Thank you for your patience.

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