Freshworks CRM incident

Performance Degradation in Freshchat Module.

Resolved after 16 minutes, on June 16, 2025.

investigating Jun 16, 2025, 09:45 AM UTC

The Freshchat inbox is stuck on loading for affected instances, preventing agents from sending or receiving messages.

Started: Jun 16, 2025, 09:45 AM UTC
Resolved: Jun 16, 2025, 10:01 AM UTC
Duration: 16m
Detected by Pingoru: Jun 16, 2025, 09:45 AM UTC

Update timeline

investigating Jun 16, 2025, 09:45 AM UTC

The Freshchat inbox is stuck on loading for affected instances, preventing agents from sending or receiving messages.
resolved Jun 16, 2025, 10:01 AM UTC

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