Freshworks CRM incident

Email Campaign Delivery Issue

Resolved after 4 hours 33 minutes, affecting Integrations and Integrations and 1 more, on June 26, 2025.

resolved Jun 26, 2025, 09:30 AM UTC

Our engineering team has identified and fixed the issue. We are continuing to monitor the application performance.

Started
Jun 26, 2025, 04:56 AM UTC
Resolved
Jun 26, 2025, 09:30 AM UTC
Duration
4h 33m
Detected by Pingoru
Jun 26, 2025, 04:56 AM UTC

Affected components

IntegrationsIntegrationsIntegrationsIntegrations

Update timeline

  1. investigating Jun 26, 2025, 04:56 AM UTC

    We are currently experiencing a service disruption affecting the Email Campaign feature. Users are unable to send email campaigns at this time. Our team is actively investigating and working to resolve the issue as quickly as possible.

  2. identified Jun 26, 2025, 06:30 AM UTC

    We have identified the root cause of the issue, and our engineering team is actively working on a fix. We will share further updates as progress is made.

  3. resolved Jun 26, 2025, 09:30 AM UTC

    Our engineering team has identified and fixed the issue. We are continuing to monitor the application performance.

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