Resolved after 12 hours 40 minutes, affecting Incoming email and Outgoing email and 1 more, on January 22, 2026.
The issue caused by the third-party provider has been fully resolved, and Email services are now operating normally. We will continue monitoring to ensure stability.
Affected components
Update timeline
- investigating Jan 22, 2026, 07:05 PM UTC
Some users may experience email delivery issues when sending or receiving emails through Outlook due to a third-party service disruption. We are working closely with the provider to investigate and will share updates as available.
- investigating Jan 22, 2026, 08:15 PM UTC
We are working closely with the third-party service provider to fix the issue and we will share further information as soon as it becomes available.
- investigating Jan 22, 2026, 09:45 PM UTC
Our team continues to work closely with the third-party service provider and will keep you informed of the progress toward service restoration.
- monitoring Jan 22, 2026, 11:45 PM UTC
We continue to collaborate closely with the third-party service provider and will update the progress shortly.
- investigating Jan 23, 2026, 01:45 AM UTC
The third-party service provider continues working to resolve the issue and will provide the next update at 9:00 AM IST. We will keep you informed of progress toward full service restoration.
- monitoring Jan 23, 2026, 03:45 AM UTC
We’re closely monitoring the situation in coordination with the third-party provider and actively tracking service recovery. We will continue to share timely updates as progress is made.
- resolved Jan 23, 2026, 07:45 AM UTC
The issue caused by the third-party provider has been fully resolved, and Email services are now operating normally. We will continue monitoring to ensure stability.
Your product runs on more than Freshworks CRM
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services