Freshservice Outage History
Freshservice is up right nowPingoru has recorded 269 incidents for Freshservice: 57 in the last 12 months and 18 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 266 of 720 (37%) |
| May 2026 | 3 | 8 of 744 (1%) |
| June 2026 | 4 | 10 of 720 (1%) |
| July 2026 | 3 | 5 of 744 (1%) |
| August 2026 | 3 | 8 of 744 (1%) |
| September 2026 | 8 | 60 of 720 (8%) |
| October 2026 | 7 | 39 of 591 (7%) |
Incidents, newest first
Minor August 4, 2025 Latency experienced when accessing Freshservice in the EUC region 13m Dashboard, Tickets, Changes, Problems and 31 more
Started Aug 04, 2025, 10:35 AM UTC· resolved Aug 04, 2025, 10:48 AM UTC
- investigating Aug 04, 2025, 10:35 AM UTC
We experienced increased latency in Freshservice EUC region, which may have led to slower response times across the application. The issue was caused by a network problem with a third-party service provider, but it has now been resolved.
- resolved Aug 04, 2025, 10:48 AM UTC
Minor July 31, 2025 Issues in loading Freshservice 1h 34m Search
Started Jul 31, 2025, 01:46 PM UTC· resolved Jul 31, 2025, 03:20 PM UTC
- investigating Jul 31, 2025, 01:46 PM UTC
Customers may experience partial issues accessing custom filters in List View, Tickets, and Dashboards. Our team is actively working on resolving this with high priority.
- in progress Jul 31, 2025, 02:30 PM UTC
Our engineering team has restored the custom filters in the List View and is actively working on full restoration for Tickets. We will keep you updated on the progress.
- in progress Jul 31, 2025, 03:00 PM UTC
Our engineering team is actively working to resolve the ticket sync issues. We will provide updates as we progress.
- resolved Jul 31, 2025, 03:20 PM UTC
The issue has been resolved and all services have been restored to normal operation.
Major July 23, 2025 Mismatch of Ticket List view filters 3h 59m Dashboard, Tickets
Started Jul 23, 2025, 10:45 PM UTC· resolved Jul 24, 2025, 02:44 AM UTC
- investigating Jul 23, 2025, 10:45 PM UTC
Ticket List view shows incorrect count of tickets to the applied filters
- investigating Jul 23, 2025, 11:30 PM UTC
We’re continuing to investigate the issue.Our team is actively working on identifying the root cause and implementing a fix. We’ll share further updates.
- investigating Jul 24, 2025, 01:30 AM UTC
Our investigation is ongoing. The team has made progress and is working on a solution. We will provide additional updates as soon as more information is available. Thank you for your patience.
- resolved Jul 24, 2025, 02:44 AM UTC
Customers from the AU region may have experienced issues with Ticket List view not matching the Filters applied. This issue has now been resolved.
Minor July 21, 2025 Issue in Analytics 55m Analytics
Started Jul 21, 2025, 08:44 AM UTC· resolved Jul 21, 2025, 09:39 AM UTC
- investigating Jul 21, 2025, 08:44 AM UTC
We had a degraded performance in the Analytics module. Analytics module has been successfully resolved. All services are now operating normally.
- resolved Jul 21, 2025, 09:39 AM UTC
Major July 16, 2025 Intermittent login failures 4h 11m Login, Login
Started Jul 16, 2025, 11:55 AM UTC· resolved Jul 16, 2025, 04:06 PM UTC
- investigating Jul 16, 2025, 11:55 AM UTC
A subset of customers seeing intermittent login failures and our engineering team is actively working on it.
- investigating Jul 16, 2025, 12:00 PM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- investigating Jul 16, 2025, 01:00 PM UTC
Our engineering team is still debugging the issue and actively working towards a resolution. We’ll share updates as soon as we have more information.
- identified Jul 16, 2025, 02:30 PM UTC
Our team has identified the issue and is actively working on resolving it with high priority. We’ll keep you updated on the progress.
- resolved Jul 16, 2025, 04:06 PM UTC
The issues with login have been fixed by our engineering team and the customers will be able to access the portal without any issues.
Minor June 30, 2025 Delay in workflow executions / notifications after approval was requested/approved/rejected 2h 46m Workflow
Started Jun 30, 2025, 10:50 AM UTC· resolved Jun 30, 2025, 01:36 PM UTC
- investigating Jun 30, 2025, 10:50 AM UTC
Customers were experiencing latency issues with workflow executions, where workflows remained stalled even after approval actions were completed. Our team has now resolved this issue.
- resolved Jun 30, 2025, 01:36 PM UTC
Major May 13, 2025 Unable to access Freshservice 5m Dashboard, Analytics, Tickets, Changes and 31 more
Started May 13, 2025, 02:30 PM UTC· resolved May 13, 2025, 02:35 PM UTC
- investigating May 13, 2025, 02:30 PM UTC
Due to issue in our Third party services Customers from the US region may have experienced issues accessing the Freshservice instance. This issue has now been resolved.
- resolved May 13, 2025, 02:35 PM UTC
Major May 2, 2025 Intermittent Issue while accessing Freshservice 23m Dashboard, Tickets, Changes, Problems and 31 more
Started May 02, 2025, 10:40 AM UTC· resolved May 02, 2025, 11:03 AM UTC
- investigating May 02, 2025, 10:40 AM UTC
The issue impacting access to Freshservice from the EUC POD was due to a service disruption from our upstream provider, Cloudflare. They have identified and resolved the issue on their end. Access to Freshservice has been fully restored, and services are now operating normally. For more details, you can refer to Cloudflare's official status update here: Cloudflare Incident Report. https://www.cloudflarestatus.com/incidents/t785s74j57gs
- resolved May 02, 2025, 11:03 AM UTC
Minor March 20, 2025 Performance Degradation with Analytics 13h 45m Analytics
Started Mar 20, 2025, 04:00 AM UTC· resolved Mar 20, 2025, 05:45 PM UTC
- investigating Mar 20, 2025, 04:00 AM UTC
We are experiencing problems with the Analytics, which is preventing customers from seeing the most recent data in their reports. Our engineering team is actively investigating the issue and will provide updates as soon as possible.
- investigating Mar 20, 2025, 10:00 AM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- investigating Mar 20, 2025, 03:30 PM UTC
Our engineering team is actively involved in resolving the issue, more updates to follow.
- investigating Mar 20, 2025, 04:30 PM UTC
Our third-party service provider has confirmed the issue, and our engineering team is actively working with them to resolve it. We’ll share updates as soon as we have more information.
- resolved Mar 20, 2025, 05:45 PM UTC
The third-party issue has been resolved, and normal operations have been fully restored. We appreciate your patience throughout this process and will continue to monitor the situation to ensure ongoing stability.
Major March 19, 2025 Analytics Reports are slow to load in US region 6h 42m Analytics
Started Mar 19, 2025, 02:22 PM UTC· resolved Mar 19, 2025, 09:05 PM UTC
- investigating Mar 19, 2025, 02:22 PM UTC
Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing intermittent delays or timeouts while attempting to access analytics reports. Snowflake power Analytics reporting and hence customers are seeing pages slow to load in US.
- investigating Mar 19, 2025, 04:00 PM UTC
Due to the ongoing issue with Snowflake, data loading will be delayed until the problem is resolved. We are collaborating closely with the Snowflake team to address the issue as quickly as possible.
- investigating Mar 19, 2025, 04:30 PM UTC
According to the latest update from Snowflake, several other services within analytics are also affected. Snowflake has identified the root cause of the issue and is currently working on developing and implementing a solution to restore service.
- investigating Mar 19, 2025, 05:36 PM UTC
Snowflake is continuing to work on resolving the analytics issue, and we will provide the next update as soon as we hear from the Snowflake team.
- investigating Mar 19, 2025, 08:30 PM UTC
We are pleased to inform you that our analytics system has successfully recovered. Our team is currently working on data ingestion, and we anticipate resolving the status page once this process is completed. Thank you for your patience and understanding.
- resolved Mar 19, 2025, 09:05 PM UTC
We are pleased to announce that the issues with our analytics system have been fully resolved. The data ingestion process has been successfully completed, and all services are now operating normally. We are continuing to have this closely monitored.
Minor March 4, 2025 Issues with Workflow Automation executions 2h 55m Workflow
Started Mar 04, 2025, 02:20 PM UTC· resolved Mar 04, 2025, 05:16 PM UTC
- investigating Mar 04, 2025, 02:20 PM UTC
There is a current issue impacting the execution of workflows, causing potential delays for some customers specifically related to approval events. This issue is affecting tickets that have successfully completed the approval process. Our engineering team is actively investigating this matter, and we will continue to share updates as they become available.
- resolved Mar 04, 2025, 05:16 PM UTC
The issue has been resolved, and approval workflows are now proceeding as usual. We are closely monitoring the situation.
Minor March 1, 2025 Degraded Mail Performance with Custom Mail Box 1h 5m Third Party Services, Third Party Services, Third Party Services, Third Party Services
Started Mar 01, 2025, 08:40 PM UTC· resolved Mar 01, 2025, 09:45 PM UTC
- investigating Mar 01, 2025, 08:40 PM UTC
Customers may encounter the mailbox error: "Freshservice custom mailbox error - Authentication Failure (Incorrect credentials) due to the Microsoft outage" To resolve this issue, Customers are advised to click the Authenticate button to re-authenticate the mailbox service. This should restore functionality. Please reach out to our support Team for further help if needed. Solution link: https://support.freshservice.com/en/support/solutions/articles/50000002985-reauthorization-of-custom-mailbox
- resolved Mar 01, 2025, 09:45 PM UTC
Major February 11, 2025 Issue with Alert Management 7m Alert Management
Started Feb 11, 2025, 10:06 PM UTC· resolved Feb 11, 2025, 10:13 PM UTC
- investigating Feb 11, 2025, 10:06 PM UTC
Customers may have experienced difficulties in creating and updating alerts between 03:36 and 03:43 IST. There were also issues with viewing and modifying alerts in the UI during this period. The issue has been resolved, and all systems are now fully operational.
- resolved Feb 11, 2025, 10:13 PM UTC
Major February 1, 2025 Issue With On-Call Management 32m On-Call Management
Started Feb 01, 2025, 11:08 AM UTC· resolved Feb 01, 2025, 11:40 AM UTC
- investigating Feb 01, 2025, 11:08 AM UTC
Customers might have faced issues in receiving on-call notifications on new assignments or reassignments during the time 16:38 to 17:10 IST. Already triggered on-call notifications and escalation policies weren’t impacted. There were some trouble in viewing/updating the on-call schedules as well in UI. The issue is resolved and everything is operational.
- resolved Feb 01, 2025, 11:40 AM UTC
Major January 22, 2025 Login issues with Freshservice 1h 33m Login, Login, Login
Started Jan 22, 2025, 07:48 AM UTC· resolved Jan 22, 2025, 09:21 AM UTC
- investigating Jan 22, 2025, 07:48 AM UTC
We are currently experiencing issues with logging into the Freshservice portal. Our developers are actively working on resolving this. Further updates will be shared as soon as possible.Please note that this issue is specific to Freshworks login. Thank you for your patience
- in progress Jan 22, 2025, 08:30 AM UTC
Our engineering team is actively working on the issue. Further updates will be provided as we gather more information.
- resolved Jan 22, 2025, 09:21 AM UTC
The issue with login has been fixed and services are now back to normal. We are continuing to have this closely monitored.
Major November 27, 2024 Customers cannot access the Workflows,agent profiles,requester profiles and service items with 500 error 34m Agent Portal
Started Nov 27, 2024, 06:05 AM UTC· resolved Nov 27, 2024, 06:39 AM UTC
- investigating Nov 27, 2024, 06:05 AM UTC
Some customers in the AU region experienced 500 errors when accessing workflows, agent/requester profiles, and service items; the issue has been identified and is resolved.
- resolved Nov 27, 2024, 06:39 AM UTC
Major November 26, 2024 Support Portal Accessibility Issues 7h 17m Self-service portal, Self-service portal, Self-service portal, Self-service portal
Started Nov 26, 2024, 05:20 AM UTC· resolved Nov 26, 2024, 12:37 PM UTC
- investigating Nov 26, 2024, 05:20 AM UTC
Our engineering team is currently investigating an issue where some customers may be experiencing difficulties accessing the support portal. This issue impacts only a specific set of customers who are using Support Portal V2 without the No-Code Portal feature enabled. We are working to resolve this as quickly as possible and will provide updates as more information becomes available. Thank you for your patience.
- identified Nov 26, 2024, 06:30 AM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- monitoring Nov 26, 2024, 09:30 AM UTC
Our engineering team has recognized the problem and is in the process of implementing a fix. We will provide you with additional updates as they become available.
- resolved Nov 26, 2024, 12:37 PM UTC
Our engineering team has resolved the accessibility issues with the support portal, and customers can now access it without any problems. Thank you for your patience.
Minor November 25, 2024 Issue With O365 Custom Email Service 13h 40m Incoming email, Outgoing email
Started Nov 25, 2024, 02:16 PM UTC· resolved Nov 26, 2024, 03:56 AM UTC
- investigating Nov 25, 2024, 02:16 PM UTC
The Microsoft Office 365 mailbox service is experiencing degradation, impacting email functionality. Customers can check for updates on the Azure portal under Admin > Service Health. It is recommended that customers raise support cases with Microsoft Support for assistance.
- investigating Nov 25, 2024, 11:30 PM UTC
The issue with Microsoft Office 365 is still in the recovery phase. We are actively monitoring the progress and will provide updates here as soon as it is resolved.
- resolved Nov 26, 2024, 03:56 AM UTC
The problem with Microsoft's Office 365 (O365) has been fixed, and email functionality has returned to normal. Our team has verified that all the previously failed mailboxes have been restored.
Minor November 18, 2024 Email Delivery Issues 1h 37m Outgoing email
Started Nov 18, 2024, 11:22 AM UTC· resolved Nov 18, 2024, 12:59 PM UTC
- investigating Nov 18, 2024, 11:22 AM UTC
Few customers will be having an issue with email delivery for few emails due to an ongoing issue. Our engineering team is actively looking into this.
- resolved Nov 18, 2024, 12:59 PM UTC
The issue has now been resolved, and pending emails/notifications are being retried and will be sent successfully.