Freshsales Outage History

Started Jun 19, 2025, 11:23 AM UTC· resolved Jun 19, 2025, 12:30 PM UTC

1. investigating Jun 19, 2025, 11:23 AM UTC

   Customers encountered delays with Contact, Account, and Deal updates, as well as search functionalities and Workflows, between 4:53 pm IST and 6:00 pm IST. Our engineers have resolved the issue, and all services have returned to normal.

2. resolved Jun 19, 2025, 12:30 PM UTC

Read the full incident report →

Started Apr 21, 2025, 10:52 AM UTC· resolved Apr 21, 2025, 01:00 PM UTC

1. investigating Apr 21, 2025, 10:52 AM UTC

   We experienced degraded performance in Freshsales, which impacted functionalities such as Contact, Account, and Deal updates, search operations, and Workflows. Our engineering team identified the root cause and has successfully implemented a fix. The services are now operating normally.

2. resolved Apr 21, 2025, 01:00 PM UTC

Read the full incident report →

Started Mar 20, 2025, 04:00 AM UTC· resolved Mar 20, 2025, 05:45 PM UTC

1. investigating Mar 20, 2025, 04:00 AM UTC

   We are experiencing problems with the Analytics, which is preventing customers from seeing the most recent data in their reports. Our engineering team is actively investigating the issue and will provide updates as soon as possible.

2. investigating Mar 20, 2025, 10:00 AM UTC

   Our engineering team is working on it with high priority and we will keep you posted with further updates.

3. investigating Mar 20, 2025, 03:30 PM UTC

   Our engineering team is actively involved in resolving the issue, more updates to follow.

4. investigating Mar 20, 2025, 04:30 PM UTC

   Our third-party service provider has confirmed the issue, and our engineering team is actively working with them to resolve it. We’ll share updates as soon as we have more information.

5. resolved Mar 20, 2025, 05:45 PM UTC

   The third-party issue has been resolved, and normal operations have been fully restored. We appreciate your patience throughout this process and will continue to monitor the situation to ensure ongoing stability.

Read the full incident report →

Started Mar 19, 2025, 02:22 PM UTC· resolved Mar 19, 2025, 09:05 PM UTC

1. investigating Mar 19, 2025, 02:22 PM UTC

   Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing intermittent delays or timeouts while attempting to access analytics reports. Snowflake power Analytics reporting and hence customers are seeing pages slow to load in US.

2. investigating Mar 19, 2025, 04:00 PM UTC

   Due to the ongoing issue with Snowflake, data loading will be delayed until the problem is resolved. We are collaborating closely with the Snowflake team to address the issue as quickly as possible.

3. investigating Mar 19, 2025, 04:30 PM UTC

   According to the latest update from Snowflake, several other services within analytics are also affected. Snowflake has identified the root cause of the issue and is currently working on developing and implementing a solution to restore service.

4. investigating Mar 19, 2025, 05:36 PM UTC

   Snowflake is continuing to work on resolving the analytics issue, and we will provide the next update as soon as we hear from the Snowflake team.

5. investigating Mar 19, 2025, 08:30 PM UTC

   We are pleased to inform you that our analytics system has successfully recovered. Our team is currently working on data ingestion, and we anticipate resolving the status page once this process is completed. Thank you for your patience and understanding.

6. resolved Mar 19, 2025, 09:05 PM UTC

   We are pleased to announce that the issues with our analytics system have been fully resolved. The data ingestion process has been successfully completed, and all services are now operating normally. We are continuing to have this closely monitored.

Read the full incident report →

Started Mar 17, 2025, 08:00 PM UTC· resolved Mar 19, 2025, 03:50 AM UTC

1. investigating Mar 17, 2025, 08:00 PM UTC

   We are currently facing issues with the new WhatsApp onboarding integration, which may affect the onboarding process for new numbers. We are actively working with Meta to resolve the issue and will share updates as soon as more information becomes available.

2. investigating Mar 18, 2025, 02:00 PM UTC

   We are continuing to work closely with Meta to resolve the issue and will share further updates as soon as we have more details

3. investigating Mar 18, 2025, 06:00 PM UTC

   We are actively working with the Meta team to resolve the issue as quickly as possible. We will continue to monitor the situation closely and provide an update within the next 12 hours or sooner if more information becomes available.

4. resolved Mar 19, 2025, 03:50 AM UTC

   The issue affecting the new WhatsApp onboarding process has now been resolved. New numbers can proceed with onboarding without any disruptions. Thank you for your patience, We are closely monitoring the situation to ensure continued stability.

Read the full incident report →

Started Jan 22, 2025, 07:48 AM UTC· resolved Jan 22, 2025, 09:21 AM UTC

1. investigating Jan 22, 2025, 07:48 AM UTC

   We're currently facing issues with logging into FreshSales agent portal. Our Developers are working on the same. More updates to follow

2. in progress Jan 22, 2025, 08:30 AM UTC

   Our engineering team is actively working on the issue. Further updates will be provided as we gather more information.

3. resolved Jan 22, 2025, 09:21 AM UTC

   The issue with login has been fixed and services are now back to normal. We are continuing to have this closely monitored.

Read the full incident report →