Freshsales incident

Email Delivery Issues in Freshsales

Ongoing since 05:45 PM UTC, affecting Incoming Emails and Outgoing Emails and 1 more.

investigating Nov 12, 2026, 05:45 PM UTC

Customers who are using Microsoft custom mail server may experience delays in outgoing and incoming email delivery due to third party provider. We will keep you informed and share further updates as soon as more information becomes available.

Started
Nov 12, 2026, 05:45 PM UTC
Resolved
Ongoing
Duration
● 2h 11m
Detected by Pingoru
Nov 12, 2026, 05:45 PM UTC

Affected components

Incoming EmailsOutgoing EmailsIncoming EmailsOutgoing EmailsIncoming EmailsOutgoing EmailsIncoming EmailsOutgoing EmailsIncoming EmailsOutgoing Emails

Update timeline

  1. investigating Nov 12, 2026, 05:45 PM UTC

    Customers who are using Microsoft custom mail server may experience delays in outgoing and incoming email delivery due to third party provider. We will keep you informed and share further updates as soon as more information becomes available.

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