FreedomPay incident

Alert: Global Payments UCP U.K. Processing Issues

Minor Resolved View vendor source →

FreedomPay experienced a minor incident on October 23, 2025 affecting Global Payments UCP U.K., lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 09:08 AM UTC
Resolved
Oct 23, 2025, 10:54 AM UTC
Duration
1h 45m
Detected by Pingoru
Oct 23, 2025, 09:08 AM UTC

Affected components

Global Payments UCP U.K.

Update timeline

  1. investigating Oct 23, 2025, 09:08 AM UTC

    FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP U.K.. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

  2. monitoring Oct 23, 2025, 09:11 AM UTC

    FreedomPay is in contact with Global Payments UCP U.K. and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.

  3. resolved Oct 23, 2025, 10:54 AM UTC

    Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments UCP U.K. relationship manager.