FreedomPay experienced a minor incident on November 6, 2025 affecting Freeway, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Freeway
Update timeline
- investigating Nov 06, 2025, 07:58 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Freeway. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- monitoring Nov 06, 2025, 08:07 PM UTC
FreedomPay has identified the issue causing transaction processing latency with Freeway. FreedomPay's Incident Response team is currently addressing issue and will update clients once the issue has been resolved.
- resolved Nov 06, 2025, 08:20 PM UTC
Transaction processing has returned to normal and all issues have been resolved.