FreedomPay incident

Alert: Heartland Gift Card Processing Issues

Minor Resolved View vendor source →

FreedomPay experienced a minor incident on November 10, 2025 affecting Heartland Gift Card, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 03:27 PM UTC
Resolved
Nov 10, 2025, 04:29 PM UTC
Duration
1h 2m
Detected by Pingoru
Nov 10, 2025, 03:27 PM UTC

Affected components

Heartland Gift Card

Update timeline

  1. investigating Nov 10, 2025, 03:27 PM UTC

    FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland Gift Card. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

  2. resolved Nov 10, 2025, 04:29 PM UTC

    Transaction processing has returned to normal and all issues have been resolved.