FreedomPay incident

Alert: Global Payments Heartland - US Processing Issues

Minor Resolved View vendor source →

FreedomPay experienced a minor incident on November 18, 2025 affecting Global Payments Heartland - US, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 05:21 PM UTC
Resolved
Nov 18, 2025, 05:31 PM UTC
Duration
9m
Detected by Pingoru
Nov 18, 2025, 05:21 PM UTC

Affected components

Global Payments Heartland - US

Update timeline

  1. investigating Nov 18, 2025, 05:21 PM UTC

    FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments Heartland - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

  2. resolved Nov 18, 2025, 05:31 PM UTC

    Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments Heartland - US relationship manager.