FreedomPay experienced a minor incident on November 24, 2025 affecting Worldpay, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Worldpay
Update timeline
- investigating Nov 24, 2025, 06:22 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Worldpay. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Nov 24, 2025, 07:51 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Worldpay relationship manager.