FreedomPay incident

Alert: Visa Cardinal Commerce 3D Secure Processing Issues

Minor Resolved View vendor source →

FreedomPay experienced a minor incident on December 5, 2025 affecting Freeway and Hosted Payment Controls and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:02 AM UTC
Resolved
Dec 05, 2025, 09:19 AM UTC
Duration
17m
Detected by Pingoru
Dec 05, 2025, 09:02 AM UTC

Affected components

FreewayHosted Payment ControlsVisa Cardinal Commerce 3D SecureHosted Payment PageHPX

Update timeline

  1. investigating Dec 05, 2025, 09:02 AM UTC

    FreedomPay is currently investigating reports of transaction processing latency and timeouts with Visa Cardinal Commerce 3D Secure. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

  2. resolved Dec 05, 2025, 09:19 AM UTC

    Transaction processing has returned to normal and all issues have been resolved.