FreedomPay incident

Alert: Value Added Services Engine (VAS) Processing Issues

Minor Resolved View vendor source →

FreedomPay experienced a minor incident on December 18, 2025 affecting Value Added Services Engine (VAS), lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 10:22 AM UTC
Resolved
Dec 18, 2025, 10:55 AM UTC
Duration
33m
Detected by Pingoru
Dec 18, 2025, 10:22 AM UTC

Affected components

Value Added Services Engine (VAS)

Update timeline

  1. investigating Dec 18, 2025, 10:22 AM UTC

    FreedomPay is currently investigating reports of transaction processing latency and timeouts with Value Added Services Engine (VAS). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

  2. monitoring Dec 18, 2025, 10:22 AM UTC

    FreedomPay has identified the issue causing transaction processing latency with Value Added Services Engine (VAS). FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.

  3. resolved Dec 18, 2025, 10:55 AM UTC

    Transaction processing has returned to normal and all issues have been resolved.