FreedomPay incident

Alert: Global Blue - Currency Select - Australia Processing Issues

Minor Resolved View vendor source →

FreedomPay experienced a minor incident on May 17, 2026 affecting Global Blue - Currency Select - Australia, lasting 7h 9m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2026, 08:21 AM UTC
Resolved
May 17, 2026, 03:30 PM UTC
Duration
7h 9m
Detected by Pingoru
May 17, 2026, 08:21 AM UTC

Affected components

Global Blue - Currency Select - Australia

Update timeline

  1. investigating May 17, 2026, 08:21 AM UTC

    FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Blue - Currency Select - Australia. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

  2. monitoring May 17, 2026, 01:06 PM UTC

    FreedomPay is in contact with Global Blue - Currency Select - Australia and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.

  3. resolved May 17, 2026, 03:30 PM UTC

    Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Blue - Currency Select - Australia relationship manager.