Application site recovered
Timeline · 1 update
- investigating Apr 29, 2026, 05:17 PM UTC
Application site went down
Freed Outage History
Freed is up right nowFreed had 6 outages in the last 2 years totaling 6h 29m of downtime — averaging 0.2 incidents per month.
There were 6 Freed outages since September 22, 2025 totaling 6h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
API services recovered
Timeline · 1 update
- resolved Apr 29, 2026, 05:23 PM UTC
API services recovered
Freed website is not loadin...
Affected: Current status by service (Application site)Current status by service (API services)Current status by service (Visit processing)
Timeline · 2 updates
- investigating Apr 13, 2026, 04:25 PM UTC
Freed is currently running into issues where the site is not loading or is slow to load and visit generation is not succeeding. Our engineering team is investigating the issue.
- resolved Apr 13, 2026, 08:52 PM UTC
The site is now recovered and visits affected during the outage have been successfully re-processed.
Recording button disabled i...
Affected: Current status by service (Application site)
Timeline · 2 updates
- investigating Jan 22, 2026, 03:12 PM UTC
Recording is currently unavailable to users of the legacy iOS app. We are upgrading all users to the new Freed iOS app. Impacted users should restart the Freed app following the instructions at https://support.apple.com/guide/iphone/quit-and-reopen-an-app-iph83bfec492/ios
- resolved Jan 22, 2026, 03:46 PM UTC
We have upgraded all existing users to the new Freed application which allows recording.
Freed Services are Unavailable
Affected: Current status by service (Application site)Current status by service (API services)Current status by service (Visit processing)
Timeline · 2 updates
- investigating Nov 25, 2025, 11:24 PM UTC
Freed is currently unavailable. The team has identified the root cause, and is working on brining our system back online.
- resolved Nov 26, 2025, 12:52 AM UTC
Freed services have now been restored.
Site performance issues
Affected: Current status by service (Application site)Current status by service (API services)Current status by service (Visit processing)
Timeline · 1 update
- resolved Nov 04, 2025, 02:45 PM UTC
The Freed application was loading slowly from 6:45 am PT to 9:30 am PT. Full performance has been restored and any visits impacted will be recovered within the next two hours.