Freed had 7 outages in the last 2 years totaling 7h 1m of downtime — averaging 0.3 incidents per month.
There were 7 Freed outages since September 22, 2025 totaling 7h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our site is currently experiencing issues and unable to load right now. Our engineering team is currently investigating the issue.
Our site has recovered to normal operations at this time.
API services went down
Application site went down
Freed is currently running into issues where the site is not loading or is slow to load and visit generation is not succeeding. Our engineering team is investigating the issue.
The site is now recovered and visits affected during the outage have been successfully re-processed.
Recording is currently unavailable to users of the legacy iOS app. We are upgrading all users to the new Freed iOS app. Impacted users should restart the Freed app following the instructions at https://support.apple.com/guide/iphone/quit-and-reopen-an-app-iph83bfec492/ios
We have upgraded all existing users to the new Freed application which allows recording.
Freed is currently unavailable. The team has identified the root cause, and is working on brining our system back online.
Freed services have now been restored.
The Freed application was loading slowly from 6:45 am PT to 9:30 am PT. Full performance has been restored and any visits impacted will be recovered within the next two hours.