Freed incident

Freed website is not loadin...

Major Resolved View vendor source →
Started
Apr 13, 2026, 04:25 PM UTC
Resolved
Apr 13, 2026, 08:52 PM UTC
Duration
4h 27m
Detected by Pingoru
Apr 13, 2026, 04:25 PM UTC

Affected components

Current status by service (Application site)Current status by service (API services)Current status by service (Visit processing)

Update timeline

  1. investigating Apr 13, 2026, 04:25 PM UTC

    Freed is currently running into issues where the site is not loading or is slow to load and visit generation is not succeeding. Our engineering team is investigating the issue.

  2. resolved Apr 13, 2026, 08:52 PM UTC

    The site is now recovered and visits affected during the outage have been successfully re-processed.

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