Freed experienced a major incident on April 13, 2026 affecting Current status by service (Application site) and Current status by service (API services) and 1 more component, lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Current status by service (Application site)Current status by service (API services)Current status by service (Visit processing)
Update timeline
- investigating Apr 13, 2026, 04:25 PM UTC
Freed is currently running into issues where the site is not loading or is slow to load and visit generation is not succeeding. Our engineering team is investigating the issue.
- resolved Apr 13, 2026, 08:52 PM UTC
The site is now recovered and visits affected during the outage have been successfully re-processed.