FrankieOne incident

Notice of Unscheduled Service Provider Incident - Australia - VISA

Minor Resolved View vendor source →

FrankieOne experienced a minor incident on October 14, 2026, lasting 6h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 10:40 AM UTC
Resolved
Oct 14, 2026, 05:03 PM UTC
Duration
6h 23m
Detected by Pingoru
Oct 14, 2026, 10:40 AM UTC

Update timeline

  1. investigating Oct 14, 2026, 10:40 AM UTC

    Our service provider has reported an incident that may impact visa check services in Australia. We are actively monitoring the situation and working with our service provider to determine the scope and resolution timeline.

  2. resolved Oct 14, 2026, 05:03 PM UTC

    We have received confirmation from the vendor that the reported incident was resolved on 15th October, 09:46 PM AEDT.