Frame.io incident

Degraded software performance

Critical Resolved View vendor source →

Frame.io experienced a critical incident on October 23, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 11:08 PM UTC
Resolved
Oct 23, 2025, 11:08 PM UTC
Duration
—
Detected by Pingoru
Oct 23, 2025, 11:08 PM UTC

Update timeline

  1. resolved Oct 24, 2025, 02:04 PM UTC

    Some users experienced errors while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team was able to mitigate the issue and restore service.