Fourth Outage History

Fourth is up right now

Fourth had 9 outages in the last 2 years totaling 1006h 12m of downtime — averaging 0.4 incidents per month.

There were 9 Fourth outages since September 11, 2025 totaling 1006h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.fourth.com

Major May 28, 2026

P1 - Single Sign On - Unable to Login to Fourth

Detected by Pingoru
May 28, 2026, 04:58 PM UTC
Resolved
Jun 05, 2026, 11:43 AM UTC
Duration
7d 18h
Affected: EngageMobile AppsInventory (Stock R9)Ordering (Marketplace)Fourth Platform & Single Sign On
Timeline · 5 updates
  1. investigating May 28, 2026, 04:58 PM UTC

    We are aware of a critical incident that may be affecting some of our customers using our Single Sign On platform. When trying to login, users are met with errors. This will also impact our customer's ability to access connected apps. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  2. investigating May 28, 2026, 05:31 PM UTC

    We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  3. investigating May 28, 2026, 05:57 PM UTC

    We are exploring multiple avenues of investigation and are seeing signs of recovery We are continuing to work towards identifying the root cause. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  4. monitoring May 28, 2026, 06:31 PM UTC

    We are confident the issue is no longer present and that customers are now able to login successfully. We are continuing to provide an extended period of monitoring to confirm success. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

  5. resolved Jun 05, 2026, 11:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 15, 2026

Customer Success Portal - Unable to Submit Customer Requests

Detected by Pingoru
Apr 15, 2026, 09:43 AM UTC
Resolved
Apr 16, 2026, 11:43 AM UTC
Duration
1d 1h
Affected: AnalyticsPhone SystemHotSchedules Web ApplicationInventoryApplicant Tracking System (ATS)Help Centre & ChatHotSchedules Mobile ApplicationPurchasing & Inventory (Adaco)EngageRecipe & Menu Engineering (Starchef)HotSchedules Forecast ManagerHR (UK)Labour ProductivityHotSchedules Real-Time DashboardScheduling (Labour Productivity)HotSchedules Train (Schoox)Mobile AppsMacromatix CorePayrollPlatform & Single Sign-onMacromatix MobileFnB (Stock Live)Integration Data processingAnalyticsInventory (Stock R9)US HR and PayrollFourth Platform & Single Sign OnOrdering (Marketplace)AnalyticsiQ Web App and Action ServicePurchase to Pay (Tradesimple)Macromatix CorePurchasing and Inventory (Adaco)Macromatix MobileRecipes and Menus (StarChef)Macromatix Forecast ManagerFourth Platform & Single Sign OnMacromatix Real-Time DashboardInventoryESSLabor ProductivityFourth AppRecipe & Menu EngineeringTeam Hours 3rd PartyPurchasing & Inventory (Adaco)Team Hours StandalonePurchase to Pay (Tradesimple)EpartsFuego Admin TooliQ Web App and Action ServiceFuego AppPeoplematteriQ Web App and Action ServiceTip Pooling
Timeline · 3 updates
  1. identified Apr 15, 2026, 09:43 AM UTC

    We understand that customers are experiencing issues raising tickets to us through our Customer Success Portal. The issue has been identified and we are currently working to restore access. Further updates will be provided as the situation progresses. In the meantime, we kindly ask that you contact Fourth using the number most relevant to your query using the link below https://uk.fourth.com/support/customer-support PLEASE NOTE: We also ask that you do not attempt to contact us via email as those methods have been retired and are not monitored, thank you.

  2. monitoring Apr 15, 2026, 10:00 AM UTC

    UPDATE: We can confirm that a fix has been implemented and the Customer Success Portal is now functioning as expected. Should you continue to experience issues raising tickets via the Customer Success Portal, please call and let us know. We sincerely apologise for the inconvenience this has caused.

  3. resolved Apr 16, 2026, 11:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 13, 2025

P1 - FnB- Unable to Login

Detected by Pingoru
Nov 13, 2025, 12:14 PM UTC
Resolved
Nov 14, 2025, 10:46 AM UTC
Duration
22h 31m
Affected: FnB (Stock Live)
Timeline · 3 updates
  1. investigating Nov 13, 2025, 12:14 PM UTC

    We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

  2. monitoring Nov 13, 2025, 12:22 PM UTC

    We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

  3. resolved Nov 14, 2025, 10:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

P1 - Systems Inaccessible

Detected by Pingoru
Oct 29, 2025, 04:10 PM UTC
Resolved
Oct 30, 2025, 09:00 AM UTC
Duration
16h 50m
Affected: AnalyticsHotSchedules Web ApplicationApplicant Tracking System (ATS)HotSchedules Mobile ApplicationEngageHotSchedules Forecast ManagerHR (UK)HotSchedules Real-Time DashboardScheduling (Labour Productivity)HotSchedules Train (Schoox)PayrollPlatform & Single Sign-onFnB (Stock Live)Integration Data processingInventory (Stock R9)US HR and PayrollOrdering (Marketplace)AnalyticsPurchase to Pay (Tradesimple)Macromatix CorePurchasing and Inventory (Adaco)Macromatix MobileRecipes and Menus (StarChef)Macromatix Forecast ManagerFourth Platform & Single Sign OnMacromatix Real-Time DashboardInventoryESSLabor ProductivityFourth AppRecipe & Menu EngineeringTeam Hours 3rd PartyPurchasing & Inventory (Adaco)Team Hours StandalonePurchase to Pay (Tradesimple)EpartsFuego Admin ToolFuego AppPeoplematter
Timeline · 11 updates

Read the full incident report →

Major October 25, 2025

NOTICE TO CUSTOMERS - Single Sign On

Detected by Pingoru
Oct 25, 2025, 06:37 AM UTC
Resolved
Oct 31, 2025, 05:32 PM UTC
Duration
6d 10h
Affected: AnalyticsApplicant Tracking System (ATS)EngageHR (UK)Scheduling (Labour Productivity)PayrollFnB (Stock Live)Inventory (Stock R9)Ordering (Marketplace)Purchase to Pay (Tradesimple)Purchasing and Inventory (Adaco)Recipes and Menus (StarChef)Fourth Platform & Single Sign OnESSFourth AppTeam Hours 3rd PartyTeam Hours StandaloneEparts
Timeline · 3 updates
  1. monitoring Oct 25, 2025, 06:37 AM UTC

    As part of our ongoing commitment to security, Fourth is implementing a mandatory password reset for users of the Fourth Single Sign-On (SSO) platform. The next time you log in, you’ll be prompted to reset your password. Simply select “Forgot username or password” and follow the instructions to create a new one. This is a planned update — no action is required until your next login.

  2. monitoring Oct 27, 2025, 09:45 AM UTC

    As part of our ongoing commitment to security, Fourth is implementing a mandatory password reset for users of the Fourth Single Sign-On (SSO) platform. The next time you log in, you will be informed your credentials are incorrect. Simply select “Forgot username or password” and follow the instructions to create a new one. This is a planned update — no action is required until your next login.

  3. resolved Oct 31, 2025, 05:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

ADVISORY: AWS Outage

Detected by Pingoru
Oct 20, 2025, 09:19 AM UTC
Resolved
Oct 21, 2025, 08:04 AM UTC
Duration
22h 44m
Affected: AnalyticsPhone SystemHotSchedules Web ApplicationInventoryApplicant Tracking System (ATS)Help Centre & ChatHotSchedules Mobile ApplicationPurchasing & Inventory (Adaco)EngageRecipe & Menu Engineering (Starchef)HotSchedules Forecast ManagerHR (UK)Labour ProductivityHotSchedules Real-Time DashboardScheduling (Labour Productivity)HotSchedules Train (Schoox)Mobile AppsMacromatix CorePayrollPlatform & Single Sign-onMacromatix MobileFnB (Stock Live)Integration Data processingAnalyticsInventory (Stock R9)US HR and PayrollFourth Platform & Single Sign OnOrdering (Marketplace)AnalyticsPurchase to Pay (Tradesimple)Macromatix CorePurchasing and Inventory (Adaco)Macromatix MobileRecipes and Menus (StarChef)Macromatix Forecast ManagerFourth Platform & Single Sign OnMacromatix Real-Time DashboardInventoryESSLabor ProductivityFourth AppRecipe & Menu EngineeringTeam Hours 3rd PartyPurchasing & Inventory (Adaco)Team Hours StandalonePurchase to Pay (Tradesimple)EpartsFuego Admin ToolFuego AppPeoplematter
Timeline · 6 updates

Read the full incident report →

Minor September 11, 2025

ADVISORY - UAE Customers - Internet Issues UAE Region

Detected by Pingoru
Sep 11, 2025, 12:59 PM UTC
Resolved
Sep 30, 2025, 08:00 AM UTC
Duration
18d 19h
Affected: Purchasing & Inventory (Adaco)
Timeline · 3 updates
  1. monitoring Sep 11, 2025, 12:59 PM UTC

    We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control.

  2. monitoring Sep 11, 2025, 03:50 PM UTC

    We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. For further information relating to this incident, please see the below article; https://gulfnews.com/technology/red-sea-cable-chaos-why-the-internet-didnt-go-dark-1.500263896 Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control. We will continue to monitor and provide an update when this situation improves.

  3. resolved Sep 30, 2025, 08:00 AM UTC

    This incident has been resolved.

Read the full incident report →