P1 - Macromatix - Unable to Login
Affected: Macromatix Core
Fourth Outage History
Fourth is up right nowFourth had 9 outages in the last 2 years totaling 843h 19m of downtime — averaging 0.4 incidents per month.
There were 9 Fourth outages since May 21, 2025 totaling 843h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
Customer Success Portal - Unable to Submit Customer Requests
Affected: AnalyticsPhone SystemHotSchedules Web ApplicationInventoryApplicant Tracking System (ATS)Help Centre & ChatHotSchedules Mobile ApplicationPurchasing & Inventory (Adaco)EngageRecipe & Menu Engineering (Starchef)HotSchedules Forecast ManagerHR (UK)Labour ProductivityHotSchedules Real-Time DashboardScheduling (Labour Productivity)HotSchedules Train (Schoox)Mobile AppsMacromatix CorePayrollPlatform & Single Sign-onMacromatix MobileFnB (Stock Live)Integration Data processingAnalyticsInventory (Stock R9)US HR and PayrollFourth Platform & Single Sign OnOrdering (Marketplace)AnalyticsiQ Web App and Action ServicePurchase to Pay (Tradesimple)Macromatix CorePurchasing and Inventory (Adaco)Macromatix MobileRecipes and Menus (StarChef)Macromatix Forecast ManagerFourth Platform & Single Sign OnMacromatix Real-Time DashboardInventoryESSLabor ProductivityFourth AppRecipe & Menu EngineeringTeam Hours 3rd PartyPurchasing & Inventory (Adaco)Team Hours StandalonePurchase to Pay (Tradesimple)EpartsFuego Admin TooliQ Web App and Action ServiceFuego AppPeoplematteriQ Web App and Action ServiceTip Pooling
Timeline · 3 updates
- identified Apr 15, 2026, 09:43 AM UTC
We understand that customers are experiencing issues raising tickets to us through our Customer Success Portal. The issue has been identified and we are currently working to restore access. Further updates will be provided as the situation progresses. In the meantime, we kindly ask that you contact Fourth using the number most relevant to your query using the link below https://uk.fourth.com/support/customer-support PLEASE NOTE: We also ask that you do not attempt to contact us via email as those methods have been retired and are not monitored, thank you.
- monitoring Apr 15, 2026, 10:00 AM UTC
UPDATE: We can confirm that a fix has been implemented and the Customer Success Portal is now functioning as expected. Should you continue to experience issues raising tickets via the Customer Success Portal, please call and let us know. We sincerely apologise for the inconvenience this has caused.
- resolved Apr 16, 2026, 11:43 AM UTC
This incident has been resolved.
P1 - FnB- Unable to Login
Affected: FnB (Stock Live)
Timeline · 3 updates
- investigating Nov 13, 2025, 12:14 PM UTC
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- monitoring Nov 13, 2025, 12:22 PM UTC
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
- resolved Nov 14, 2025, 10:46 AM UTC
This incident has been resolved.
P1 - Systems Inaccessible
Affected: AnalyticsHotSchedules Web ApplicationApplicant Tracking System (ATS)HotSchedules Mobile ApplicationEngageHotSchedules Forecast ManagerHR (UK)HotSchedules Real-Time DashboardScheduling (Labour Productivity)HotSchedules Train (Schoox)PayrollPlatform & Single Sign-onFnB (Stock Live)Integration Data processingInventory (Stock R9)US HR and PayrollOrdering (Marketplace)AnalyticsPurchase to Pay (Tradesimple)Macromatix CorePurchasing and Inventory (Adaco)Macromatix MobileRecipes and Menus (StarChef)Macromatix Forecast ManagerFourth Platform & Single Sign OnMacromatix Real-Time DashboardInventoryESSLabor ProductivityFourth AppRecipe & Menu EngineeringTeam Hours 3rd PartyPurchasing & Inventory (Adaco)Team Hours StandalonePurchase to Pay (Tradesimple)EpartsFuego Admin ToolFuego AppPeoplematter
Timeline · 11 updates
NOTICE TO CUSTOMERS - Single Sign On
Affected: AnalyticsApplicant Tracking System (ATS)EngageHR (UK)Scheduling (Labour Productivity)PayrollFnB (Stock Live)Inventory (Stock R9)Ordering (Marketplace)Purchase to Pay (Tradesimple)Purchasing and Inventory (Adaco)Recipes and Menus (StarChef)Fourth Platform & Single Sign OnESSFourth AppTeam Hours 3rd PartyTeam Hours StandaloneEparts
Timeline · 3 updates
- monitoring Oct 25, 2025, 06:37 AM UTC
As part of our ongoing commitment to security, Fourth is implementing a mandatory password reset for users of the Fourth Single Sign-On (SSO) platform. The next time you log in, you’ll be prompted to reset your password. Simply select “Forgot username or password” and follow the instructions to create a new one. This is a planned update — no action is required until your next login.
- monitoring Oct 27, 2025, 09:45 AM UTC
As part of our ongoing commitment to security, Fourth is implementing a mandatory password reset for users of the Fourth Single Sign-On (SSO) platform. The next time you log in, you will be informed your credentials are incorrect. Simply select “Forgot username or password” and follow the instructions to create a new one. This is a planned update — no action is required until your next login.
- resolved Oct 31, 2025, 05:32 PM UTC
This incident has been resolved.
ADVISORY: AWS Outage
Affected: AnalyticsPhone SystemHotSchedules Web ApplicationInventoryApplicant Tracking System (ATS)Help Centre & ChatHotSchedules Mobile ApplicationPurchasing & Inventory (Adaco)EngageRecipe & Menu Engineering (Starchef)HotSchedules Forecast ManagerHR (UK)Labour ProductivityHotSchedules Real-Time DashboardScheduling (Labour Productivity)HotSchedules Train (Schoox)Mobile AppsMacromatix CorePayrollPlatform & Single Sign-onMacromatix MobileFnB (Stock Live)Integration Data processingAnalyticsInventory (Stock R9)US HR and PayrollFourth Platform & Single Sign OnOrdering (Marketplace)AnalyticsPurchase to Pay (Tradesimple)Macromatix CorePurchasing and Inventory (Adaco)Macromatix MobileRecipes and Menus (StarChef)Macromatix Forecast ManagerFourth Platform & Single Sign OnMacromatix Real-Time DashboardInventoryESSLabor ProductivityFourth AppRecipe & Menu EngineeringTeam Hours 3rd PartyPurchasing & Inventory (Adaco)Team Hours StandalonePurchase to Pay (Tradesimple)EpartsFuego Admin ToolFuego AppPeoplematter
Timeline · 6 updates
Critical Issue - Mobile Apps - Intermittent Issues Accessing Mobile Apps
Affected: Mobile AppsOrdering (Marketplace)Fourth Platform & Single Sign OnESSFourth App
Timeline · 9 updates
ADVISORY - UAE Customers - Internet Issues UAE Region
Affected: Purchasing & Inventory (Adaco)
Timeline · 3 updates
- monitoring Sep 11, 2025, 12:59 PM UTC
We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control.
- monitoring Sep 11, 2025, 03:50 PM UTC
We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. For further information relating to this incident, please see the below article; https://gulfnews.com/technology/red-sea-cable-chaos-why-the-internet-didnt-go-dark-1.500263896 Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control. We will continue to monitor and provide an update when this situation improves.
- resolved Sep 30, 2025, 08:00 AM UTC
This incident has been resolved.
High Priority Incident - Mobile Apps (Ordering, Counting & Receiving) - Intermittent Access Issues
Affected: Ordering (Marketplace)Fourth App
Timeline · 6 updates
- investigating May 21, 2025, 09:04 AM UTC
We are aware of a situation where some customers are experiencing delays and timeouts when accessing our mobile apps. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.
- identified May 21, 2025, 09:21 AM UTC
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
- identified May 21, 2025, 10:05 AM UTC
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
- investigating May 21, 2025, 11:22 AM UTC
We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.
- monitoring May 21, 2025, 01:02 PM UTC
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
- resolved May 22, 2025, 08:56 AM UTC
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage. We greatly apologise for this disruption.