Fountain experienced a minor incident on April 28, 2026 affecting FountainAI and Hire Go / Assist and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
FountainAIHire Go / AssistWorker Experience Platform
Update timeline
- investigating Apr 28, 2026, 06:39 PM UTC
Some Cue services may be slow or unavailable due to 3rd-party service disruption. Investigation is underway.
- identified Apr 28, 2026, 06:43 PM UTC
Our 3rd-party provider has identified the issue and working toward a resolution.
- monitoring Apr 28, 2026, 07:04 PM UTC
Our 3rd-party provider is seeing success rates across all services return to normal. We will continue to monitor closely for any future updates.
- resolved Apr 28, 2026, 07:35 PM UTC
This incident has been resolved.