Fountain incident

Cue agent service disruption

Minor Resolved View vendor source →
Started
Apr 28, 2026, 06:39 PM UTC
Resolved
Apr 28, 2026, 07:35 PM UTC
Duration
55m
Detected by Pingoru
Apr 28, 2026, 06:39 PM UTC

Affected components

FountainAIHire Go / AssistWorker Experience Platform

Update timeline

  1. investigating Apr 28, 2026, 06:39 PM UTC

    Some Cue services may be slow or unavailable due to 3rd-party service disruption. Investigation is underway.

  2. identified Apr 28, 2026, 06:43 PM UTC

    Our 3rd-party provider has identified the issue and working toward a resolution.

  3. monitoring Apr 28, 2026, 07:04 PM UTC

    Our 3rd-party provider is seeing success rates across all services return to normal. We will continue to monitor closely for any future updates.

  4. resolved Apr 28, 2026, 07:35 PM UTC

    This incident has been resolved.

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