Fountain experienced a minor incident on January 16, 2026 affecting Worker Experience Platform, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 16, 2026, 03:01 AM UTC
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday January 15th, 2026 8:00 PM – 9:00 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
- identified Jan 16, 2026, 03:03 AM UTC
We will be undergoing scheduled maintenance during this time.
- identified Jan 16, 2026, 03:59 AM UTC
The maintenance activity involving our third-party partner is taking longer than initially anticipated and may exceed the originally planned one-hour window. We are actively monitoring the situation and working closely with our partner. We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- monitoring Jan 16, 2026, 04:56 AM UTC
The scheduled maintenance has been completed and we are monitoring the services
- resolved Jan 16, 2026, 05:02 AM UTC
The scheduled maintenance has been completed