Fountain incident

Cue agent service disruption

Minor Resolved View vendor source →

Fountain experienced a minor incident on May 6, 2026, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 04:25 PM UTC
Resolved
May 06, 2026, 05:33 PM UTC
Duration
1h 7m
Detected by Pingoru
May 06, 2026, 04:25 PM UTC

Update timeline

  1. investigating May 06, 2026, 04:25 PM UTC

    Some Cue services may be slow or unavailable due to 3rd-party service disruption. Investigation is underway.

  2. identified May 06, 2026, 04:26 PM UTC

    Our 3rd-party provider has identified the issue and working toward a resolution.

  3. identified May 06, 2026, 04:26 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 06, 2026, 04:35 PM UTC

    Our 3rd party vendor has implemented a fix and we are monitoring the results.

  5. resolved May 06, 2026, 05:33 PM UTC

    This incident is resolved