Fotomerchant Outage History

Fotomerchant is up right now

Fotomerchant had 4 outages in the last 2 years totaling 1h 19m of downtime, averaging 0.2 incidents per month.

There were 4 Fotomerchant outages since July 5, 2026 totaling 1h 19m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.captura.io

Minor September 9, 2026

Investigating: Some Shoppers Unable to Add Products to Cart

Detected by Pingoru
Sep 09, 2026, 01:23 PM UTC
Resolved
Sep 09, 2026, 01:39 PM UTC
Duration
16m
Affected: Shopping Cart
Timeline · 2 updates
  1. investigating Sep 09, 2026, 01:23 PM UTC

    We are investigating an issue that began at approximately 8:52 AM ET that is preventing some shoppers from adding products to their cart. Our team is actively working to identify the cause and restore normal functionality. We will provide additional updates as more information becomes available.

  2. resolved Sep 09, 2026, 01:39 PM UTC

    This issue was resolved as of 9:34 AM ET. All shoppers can now successfully add products to their cart.

Read the full incident report →

Major September 8, 2026

Workflow Degraded Performance

Detected by Pingoru
Sep 08, 2026, 08:15 PM UTC
Resolved
Sep 08, 2026, 09:16 PM UTC
Duration
1h 1m
Affected: Order Processing
Timeline · 2 updates
  1. investigating Sep 08, 2026, 08:15 PM UTC

    We are actively working to resolve an issue that began at 3:50 PM EST and is currently causing degraded performance across Workflow. Impacted functionality may include order search, order assignment, subject search, in-app order creation, order fulfillment and organizations.

  2. resolved Sep 08, 2026, 09:16 PM UTC

    This incident has been resolved. As of 5:02 PM EST, all systems are fully operational.

Read the full incident report →

Minor September 8, 2026

Degraded Performance in Workflow and Shop

Detected by Pingoru
Sep 08, 2026, 04:50 PM UTC
Resolved
Sep 08, 2026, 04:52 PM UTC
Duration
1m
Affected: Job SyncingOrder ProcessingShopping Cart
Timeline · 3 updates
  1. investigating Sep 08, 2026, 04:50 PM UTC

    We are actively working to resolve an issue that began at 12:15 PM EST and is causing degraded performance across Workflow and the Shop. Some shoppers are currently experiencing errors when attempting to add items to their carts.

  2. investigating Sep 08, 2026, 04:52 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 08, 2026, 05:14 PM UTC

    This incident has been resolved

Read the full incident report →

Notice July 5, 2026

Resolved: Shop Order Processing Disruption

Detected by Pingoru
Jul 05, 2026, 09:00 AM UTC
Resolved
Jul 05, 2026, 09:00 AM UTC
Duration
–
Timeline · 1 update
  1. resolved Jul 07, 2026, 01:58 PM UTC

    On Sunday, July 5, we experienced an interruption that prevented new orders from being processed through Workflow. Based on our investigation, orders submitted between approximately 4:56 AM ET and 11:30 AM ET may not have been received successfully. Our team became aware of the issue at 10:55 AM ET and restored service by 11:30 AM ET. Our investigation indicated the incident was caused by an unexpected infrastructure event affecting our cloud environment. Service has been fully restored, and we are working with our cloud provider to better understand the underlying cause and help prevent similar incidents in the future. We apologize for the disruption and appreciate your patience while we worked to resolve the issue. Timeline 4:56 AM ET – Earliest identified point at which order processing may have been affected 10:55 AM ET – Issue identified 11:30 AM ET – Service restored Status: Resolved

Read the full incident report →