Fotomerchant experienced a major incident on September 8, 2026 affecting Order Processing, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Order Processing
Update timeline
- investigating Sep 08, 2026, 08:15 PM UTC
We are actively working to resolve an issue that began at 3:50 PM EST and is currently causing degraded performance across Workflow. Impacted functionality may include order search, order assignment, subject search, in-app order creation, order fulfillment and organizations.
- resolved Sep 08, 2026, 09:16 PM UTC
This incident has been resolved. As of 5:02 PM EST, all systems are fully operational.