Fotomerchant incident

Resolved: Shop Order Processing Disruption

Notice Resolved View vendor source →

Fotomerchant experienced a notice incident on July 5, 2026, lasting –. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2026, 09:00 AM UTC
Resolved
Jul 05, 2026, 09:00 AM UTC
Duration
–
Detected by Pingoru
Jul 05, 2026, 09:00 AM UTC

Update timeline

  1. resolved Jul 07, 2026, 01:58 PM UTC

    On Sunday, July 5, we experienced an interruption that prevented new orders from being processed through Workflow. Based on our investigation, orders submitted between approximately 4:56 AM ET and 11:30 AM ET may not have been received successfully. Our team became aware of the issue at 10:55 AM ET and restored service by 11:30 AM ET. Our investigation indicated the incident was caused by an unexpected infrastructure event affecting our cloud environment. Service has been fully restored, and we are working with our cloud provider to better understand the underlying cause and help prevent similar incidents in the future. We apologize for the disruption and appreciate your patience while we worked to resolve the issue. Timeline 4:56 AM ET – Earliest identified point at which order processing may have been affected 10:55 AM ET – Issue identified 11:30 AM ET – Service restored Status: Resolved