FortiSASE incident

Localized Connectivity Issue - Dallas

Critical Resolved View vendor source →

FortiSASE experienced a critical incident on August 8, 2023 affecting Dallas, TX, US (DFW-F1), lasting 6h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2023, 06:55 AM UTC
Resolved
Aug 08, 2023, 01:09 PM UTC
Duration
6h 13m
Detected by Pingoru
Aug 08, 2023, 06:55 AM UTC

Affected components

Dallas, TX, US (DFW-F1)

Update timeline

  1. identified Aug 08, 2023, 06:55 AM UTC

    We are actively investigating a localized connectivity issue within the Dallas PoP. This may result in connection failures in certain cases. We have proactively re-routed traffic from Dallas to other datacenters while this incident is remediated. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #71557.

  2. monitoring Aug 08, 2023, 07:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 08, 2023, 01:09 PM UTC

    This incident has been resolved.