FortiSASE experienced a major incident on August 21, 2023 affecting San Jose, CA, US (SJC-F1), lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 21, 2023, 06:19 PM UTC
We are actively investigating a localized connectivity issue within the San Jose PoP. This may result in connection failures in certain cases. We have proactively re-routed traffic from San Jose to other datacenters while this incident is remediated. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #75189.
- monitoring Aug 21, 2023, 06:49 PM UTC
A fix has been implemented and network appears stable. Traffic re-routing has been disabled at this time. We will continue to monitor.
- resolved Aug 21, 2023, 09:11 PM UTC
San Jose PoP has remained stable, marking this incident as resolved. Maintenance will be scheduled for further investigation into root cause.