FortiSASE experienced a minor incident on October 6, 2023 affecting Ashburn, VA, US (IAD-F1), lasting 5d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2023, 08:35 PM UTC
We are currently investigating reports of the inability to provision within our Ashburn PoP. We apologize for any inconvenience this may cause. Existing instances remain unaffected. If you have any questions regarding this maintenance, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #82772.
- identified Oct 07, 2023, 01:02 AM UTC
The cause of the issue has been identified. Existing deployments in this region are not impacted. To ensure the highest service level, we have temporarily disabled the ability to provision within the region. Please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #82772 for guidance if this region is needed for a new deployment. Updates will be provided as soon as a repair is made available. We apologize for any inconvenience caused.
- resolved Oct 11, 2023, 10:58 PM UTC
This incident has been resolved.