FortiSASE incident

Localized Connectivity Issue - Dubai

Major Resolved View vendor source →

FortiSASE experienced a major incident on March 22, 2024 affecting Dubai, UAE (DXB-F1), lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2024, 04:49 AM UTC
Resolved
Mar 22, 2024, 05:58 AM UTC
Duration
1h 9m
Detected by Pingoru
Mar 22, 2024, 04:49 AM UTC

Affected components

Dubai, UAE (DXB-F1)

Update timeline

  1. investigating Mar 22, 2024, 04:49 AM UTC

    We are actively investigating a localized connectivity issue within the Dubai PoP. This may result in connection failures in certain cases. We have proactively re-routed traffic from Dubai to other datacenters while this incident is remediated. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #128561

  2. monitoring Mar 22, 2024, 05:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 22, 2024, 05:58 AM UTC

    This incident has been resolved.