FortiSASE incident

Toronto - Increased latency for FortiGuard Web Rating and DNS Lookups

Notice Resolved View vendor source →

FortiSASE experienced a notice incident on April 2, 2025 affecting Dallas, TX, US (DFW-F1) and Frankfurt, Germany (FRA-F1) and 1 more component, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 07:12 PM UTC
Resolved
Apr 02, 2025, 11:02 PM UTC
Duration
3h 49m
Detected by Pingoru
Apr 02, 2025, 07:12 PM UTC

Affected components

Dallas, TX, US (DFW-F1)Frankfurt, Germany (FRA-F1)London, United Kingdom (LON-F1)Miami, FL, US (MIA-F1)Ottawa, Canada (YOW-F1)Paris, France (PAR-F1)San Jose, CA, US (SJC-F1)Toronto, Canada (YTO-F1)Frankfurt, Germany (FRA-F2)San Jose, CA, US (SJC-F2)

Update timeline

  1. investigating Apr 02, 2025, 07:12 PM UTC

    We are observing increased latency related to FortiGuard Web Rating and DNS Lookups for customers connected to the Toronto PoP. This has been escalated to the FortiGuard team which is actively investigating. We will provide updates as they become available.

  2. investigating Apr 02, 2025, 08:36 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 02, 2025, 11:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2025, 11:02 PM UTC

    This incident has been resolved.