FortiSASE incident

FortiSASE Portal - Reported SSO Authentication slowness & failures

FortiSASE experienced a notice incident on May 23, 2024 affecting FortiSASE Portal, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started: May 23, 2024, 07:40 PM UTC
Resolved: May 23, 2024, 10:04 PM UTC
Duration: 2h 23m
Detected by Pingoru: May 23, 2024, 07:40 PM UTC

Affected components

FortiSASE Portal

Update timeline

investigating May 23, 2024, 07:40 PM UTC

We are investigating reports of SSO Authentication issues impacting the FortiSASE portal (https://portal.prod.fortisase.com/). The issue has been escalated to the responsible team and is currently being investigated. We will provide updates as they become available. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #145834.
monitoring May 23, 2024, 08:14 PM UTC

A workaround has been applied, and we are monitoring the results.
resolved May 23, 2024, 10:04 PM UTC

A fix has been implemented, issue resolved.