FortiSASE incident

Localized Connectivity Issue - Valbonne, France

Major Resolved View vendor source →

FortiSASE experienced a major incident on August 5, 2024 affecting Valbonne, France (NCE-F1), lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2024, 02:06 PM UTC
Resolved
Aug 05, 2024, 04:09 PM UTC
Duration
2h 2m
Detected by Pingoru
Aug 05, 2024, 02:06 PM UTC

Affected components

Valbonne, France (NCE-F1)

Update timeline

  1. monitoring Aug 05, 2024, 02:06 PM UTC

    We have identified a localized connectivity issue within the Valbonne, PoP. A fix is scheduled to be implemented today. We have proactively re-routed traffic from Valbonne, France to other datacenters while this incident is remediated. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #164465.

  2. monitoring Aug 05, 2024, 03:24 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 05, 2024, 04:09 PM UTC

    This incident has been resolved.