FortiSASE incident
Localized Connectivity Issue - Ashburn, VA
FortiSASE experienced a critical incident on August 30, 2024 affecting Ashburn, VA, US (IAD-F1), lasting 12h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 30, 2024, 07:24 PM UTC
We have received multiple reports of intermittent latency and timeouts for certain Internet paths in our Fortinet cloud location in Ashburn, VA. The impact of this appears to be isolated in nature to a small percentage of traffic. There will be an upstream maintenance performed outside of business hours for this location to attempt to remediate this behavior. If experiencing impact due to this behavior, please notify FortiCare Support to request temporary re-routing of traffic to other datacenters in your instance. We would like to apologize for any inconvenience. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket 176398.
- monitoring Aug 31, 2024, 12:17 AM UTC
A temporary workaround was implemented upstream, and the affected network paths have been stable with no degradation over the past few hours. A maintenance window is scheduled for the device which caused this incident on August 31 at 06:00 UTC. Our operations team is actively monitoring and will provide a final update once the incident is fully resolved.
- resolved Aug 31, 2024, 08:01 AM UTC
This incident has been resolved.