FortiSASE experienced a major incident on January 18, 2025 affecting Vancouver, Canada (YVR-F2), lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Vancouver, Canada (YVR-F2)
Update timeline
- identified Jan 18, 2025, 11:45 PM UTC
A network issue has been identified at the YVR-F2 PoP and is currently in the process of being remediated. Traffic has been automatically re-routed to other PoPs. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #263480.
- monitoring Jan 19, 2025, 12:26 AM UTC
A fix was implemented. We're observing that alarms associated with this incident have cleared, and are monitoring the results.
- resolved Jan 19, 2025, 01:28 AM UTC
This incident has been resolved.