FortiSASE incident

Localized partical connectivity issue - Paris

Minor Resolved View vendor source →

FortiSASE experienced a minor incident on February 14, 2025 affecting Paris, France (PAR-F2), lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2025, 04:26 PM UTC
Resolved
Feb 14, 2025, 10:33 PM UTC
Duration
6h 6m
Detected by Pingoru
Feb 14, 2025, 04:26 PM UTC

Affected components

Paris, France (PAR-F2)

Update timeline

  1. investigating Feb 14, 2025, 04:26 PM UTC

    We are actively investigating a partial localized connectivity issue within the Paris PoP. This may result in connection failures in certain cases. Impacted instances have been proactively re-routed traffic from Paris PoP to other datacenters while this incident is remediated. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket 329822.

  2. monitoring Feb 14, 2025, 04:32 PM UTC

    A fix was implemented. We’re observing that alarms associated with this incident have cleared, and are monitoring the results.

  3. resolved Feb 14, 2025, 10:33 PM UTC

    This incident has been resolved.