FortiSASE incident

FortiSASE Portal - Reported Endpoint related GUI slowness and Internal Server Errors

Notice Resolved View vendor source →

FortiSASE experienced a notice incident on February 27, 2025 affecting FortiSASE Portal, lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2025, 09:53 PM UTC
Resolved
Mar 03, 2025, 05:56 PM UTC
Duration
3d 20h
Detected by Pingoru
Feb 27, 2025, 09:53 PM UTC

Affected components

FortiSASE Portal

Update timeline

  1. investigating Feb 27, 2025, 09:53 PM UTC

    We are actively investigating intermittent FortiSASE Portal delays in loading Endpoint functionality, with occasional Internal Server Errors being presented. There is no impact to customer data flow. This issue has been escalated to the Development team which is actively investigating. We will provide updates as soon as they become available. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket 340368.

  2. monitoring Feb 28, 2025, 08:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 03, 2025, 05:56 PM UTC

    This incident has been resolved.