Fortis Outage History

Fortis had 15 outages in the last 2 years totaling 2472h 9m of downtime — averaging 0.6 incidents per month.

There were 15 Fortis outages since August 11, 2025 totaling 2472h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.fortispay.com

Minor May 13, 2026

Customer Service Phone Outage

Detected by Pingoru: May 13, 2026, 04:10 PM UTC
Resolved: May 14, 2026, 03:00 PM UTC
Duration: 22h 50m

Affected: Customer Service Phone Systems

Timeline · 3 updates

investigating May 13, 2026, 04:10 PM UTC

We are experiencing an outage impacting our contact center environment. During this outage, service calls are not able to be answered. We are working to resolve this as soon as possible. Updates to follow.
monitoring May 13, 2026, 04:32 PM UTC

We are beginning to see contact center service restored and service agents are able to receive calls. We will continue to monitor.
resolved May 14, 2026, 03:00 PM UTC

This issue has been resolved.

Read the full incident report →

Minor May 8, 2026

Investigating - Authorization Void Inability

Detected by Pingoru: May 08, 2026, 02:50 PM UTC
Resolved: May 11, 2026, 05:03 PM UTC
Duration: 3d 2h

Affected: API GatewayMerchant Portal (Virtual Terminal)API GatewayMerchant Portal (Virtual Terminal)

Timeline · 3 updates

investigating May 08, 2026, 02:50 PM UTC

Internal teams have become aware of an issue impacting ability to void a transaction authorization, We are currently investigating.
monitoring May 08, 2026, 09:44 PM UTC

An update has been made to resolve the issue impacting ability to void a transaction authorization. We are continuing to monitor.
resolved May 11, 2026, 05:03 PM UTC

This issue has been resolved

Read the full incident report →

Minor April 23, 2026

Issue - Card Present with Surcharge Amount

Detected by Pingoru: Apr 23, 2026, 04:01 PM UTC
Resolved: Apr 25, 2026, 12:03 AM UTC
Duration: 1d 8h

Affected: Terminal/Device Communication Server

Timeline · 3 updates

investigating Apr 23, 2026, 04:01 PM UTC

Internal teams have become aware of an issue impacting amounts for some merchants processing card present transactions with surcharge. We are currently investigating.
monitoring Apr 23, 2026, 09:58 PM UTC

The issue has been identified and an update has been released to resolve this issue. IT is continuing to monitor.
resolved Apr 25, 2026, 12:03 AM UTC

This issue is resolved.

Read the full incident report →

Minor March 11, 2026

Processing Outage

Detected by Pingoru: Mar 11, 2026, 02:57 PM UTC
Resolved: Mar 11, 2026, 04:40 PM UTC
Duration: 1h 42m

Affected: API GatewayAPI Gateway

Timeline · 4 updates

investigating Mar 11, 2026, 02:57 PM UTC

Internal teams have become aware of an issue impacting gateway processing , We are currently investigating to resolve.
identified Mar 11, 2026, 03:37 PM UTC

The problem has been identified and an update to resolve is in process. Next update here in 15 minutes.
monitoring Mar 11, 2026, 03:41 PM UTC

An update has been implemented to resolve the issue. Transaction processing has returned to a healthy state. Teams are continuing to monitor.
resolved Mar 11, 2026, 04:40 PM UTC

This issue has been resolved.

Read the full incident report →

Minor January 13, 2026

Paygistix Gateway - Omaha Processing

Detected by Pingoru: Jan 13, 2026, 12:50 AM UTC
Resolved: Jan 13, 2026, 04:57 AM UTC
Duration: 4h 7m

Affected: Paygistix Gateway

Timeline · 4 updates

investigating Jan 13, 2026, 12:50 AM UTC

Internal teams have become aware of an issue impacting Omaha processing, We are currently investigating.
investigating Jan 13, 2026, 01:35 AM UTC

Internal teams are continuing to investigate the service disruption impacting Omaha Processing.
monitoring Jan 13, 2026, 04:54 AM UTC

The issue impacting Omaha processing has been identified and a fix has been implemented. Traffic has returned to normal and engineers are continuing to monitor.
resolved Jan 13, 2026, 04:57 AM UTC

This issue has been resolved.