Fortis experienced a minor incident on January 13, 2026 affecting Paygistix Gateway, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Paygistix Gateway
Update timeline
- investigating Jan 13, 2026, 12:50 AM UTC
Internal teams have become aware of an issue impacting Omaha processing, We are currently investigating.
- investigating Jan 13, 2026, 01:35 AM UTC
Internal teams are continuing to investigate the service disruption impacting Omaha Processing.
- monitoring Jan 13, 2026, 04:54 AM UTC
The issue impacting Omaha processing has been identified and a fix has been implemented. Traffic has returned to normal and engineers are continuing to monitor.
- resolved Jan 13, 2026, 04:57 AM UTC
This issue has been resolved.