Fortis incident

Investigating - Authorization Void Inability

Minor Resolved View vendor source →

Fortis experienced a minor incident on May 8, 2026 affecting API Gateway and Merchant Portal (Virtual Terminal) and 1 more component, lasting 3d 2h. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 02:50 PM UTC
Resolved
May 11, 2026, 05:03 PM UTC
Duration
3d 2h
Detected by Pingoru
May 08, 2026, 02:50 PM UTC

Affected components

API GatewayMerchant Portal (Virtual Terminal)API GatewayMerchant Portal (Virtual Terminal)

Update timeline

  1. investigating May 08, 2026, 02:50 PM UTC

    Internal teams have become aware of an issue impacting ability to void a transaction authorization, We are currently investigating.

  2. monitoring May 08, 2026, 09:44 PM UTC

    An update has been made to resolve the issue impacting ability to void a transaction authorization. We are continuing to monitor.

  3. resolved May 11, 2026, 05:03 PM UTC

    This issue has been resolved