Fortis experienced a minor incident on May 13, 2026 affecting Customer Service Phone Systems, lasting 22h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Service Phone Systems
Update timeline
- investigating May 13, 2026, 04:10 PM UTC
We are experiencing an outage impacting our contact center environment. During this outage, service calls are not able to be answered. We are working to resolve this as soon as possible. Updates to follow.
- monitoring May 13, 2026, 04:32 PM UTC
We are beginning to see contact center service restored and service agents are able to receive calls. We will continue to monitor.
- resolved May 14, 2026, 03:00 PM UTC
This issue has been resolved.