Fortis experienced a minor incident on April 23, 2026 affecting Terminal/Device Communication Server, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Terminal/Device Communication Server
Update timeline
- investigating Apr 23, 2026, 04:01 PM UTC
Internal teams have become aware of an issue impacting amounts for some merchants processing card present transactions with surcharge. We are currently investigating.
- monitoring Apr 23, 2026, 09:58 PM UTC
The issue has been identified and an update has been released to resolve this issue. IT is continuing to monitor.
- resolved Apr 25, 2026, 12:03 AM UTC
This issue is resolved.