Fortis Outage History
Fortis is up right nowPingoru has recorded 8 incidents for Fortis: 5 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 32 of 720 (4%) |
| May 2026 | 2 | 97 of 744 (13%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 548 (0%) |
Incidents, newest first
Minor May 13, 2026 Customer Service Phone Outage 22h 50m Customer Service Phone Systems
Started May 13, 2026, 04:10 PM UTC· resolved May 14, 2026, 03:00 PM UTC
- investigating May 13, 2026, 04:10 PM UTC
We are experiencing an outage impacting our contact center environment. During this outage, service calls are not able to be answered. We are working to resolve this as soon as possible. Updates to follow.
- monitoring May 13, 2026, 04:32 PM UTC
We are beginning to see contact center service restored and service agents are able to receive calls. We will continue to monitor.
- resolved May 14, 2026, 03:00 PM UTC
This issue has been resolved.
Minor May 8, 2026 Investigating - Authorization Void Inability 3d 2h API Gateway, Merchant Portal (Virtual Terminal), API Gateway, Merchant Portal (Virtual Terminal)
Started May 08, 2026, 02:50 PM UTC· resolved May 11, 2026, 05:03 PM UTC
- investigating May 08, 2026, 02:50 PM UTC
Internal teams have become aware of an issue impacting ability to void a transaction authorization, We are currently investigating.
- monitoring May 08, 2026, 09:44 PM UTC
An update has been made to resolve the issue impacting ability to void a transaction authorization. We are continuing to monitor.
- resolved May 11, 2026, 05:03 PM UTC
This issue has been resolved
Minor April 23, 2026 Issue - Card Present with Surcharge Amount 1d 8h Terminal/Device Communication Server
Started Apr 23, 2026, 04:01 PM UTC· resolved Apr 25, 2026, 12:03 AM UTC
- investigating Apr 23, 2026, 04:01 PM UTC
Internal teams have become aware of an issue impacting amounts for some merchants processing card present transactions with surcharge. We are currently investigating.
- monitoring Apr 23, 2026, 09:58 PM UTC
The issue has been identified and an update has been released to resolve this issue. IT is continuing to monitor.
- resolved Apr 25, 2026, 12:03 AM UTC
This issue is resolved.
Minor March 11, 2026 Processing Outage 1h 42m API Gateway, API Gateway
Started Mar 11, 2026, 02:57 PM UTC· resolved Mar 11, 2026, 04:40 PM UTC
- investigating Mar 11, 2026, 02:57 PM UTC
Internal teams have become aware of an issue impacting gateway processing , We are currently investigating to resolve.
- identified Mar 11, 2026, 03:37 PM UTC
The problem has been identified and an update to resolve is in process. Next update here in 15 minutes.
- monitoring Mar 11, 2026, 03:41 PM UTC
An update has been implemented to resolve the issue. Transaction processing has returned to a healthy state. Teams are continuing to monitor.
- resolved Mar 11, 2026, 04:40 PM UTC
This issue has been resolved.
Minor January 13, 2026 Paygistix Gateway - Omaha Processing 4h 7m Paygistix Gateway
Started Jan 13, 2026, 12:50 AM UTC· resolved Jan 13, 2026, 04:57 AM UTC
- investigating Jan 13, 2026, 12:50 AM UTC
Internal teams have become aware of an issue impacting Omaha processing, We are currently investigating.
- investigating Jan 13, 2026, 01:35 AM UTC
Internal teams are continuing to investigate the service disruption impacting Omaha Processing.
- monitoring Jan 13, 2026, 04:54 AM UTC
The issue impacting Omaha processing has been identified and a fix has been implemented. Traffic has returned to normal and engineers are continuing to monitor.
- resolved Jan 13, 2026, 04:57 AM UTC
This issue has been resolved.
Minor October 20, 2025 Fortis Connectivity 1d 8h API Gateway, Merchant Portal (Virtual Terminal), API Gateway, Merchant Portal (Virtual Terminal) and 1 more
Started Oct 20, 2025, 07:07 PM UTC· resolved Oct 22, 2025, 03:52 AM UTC
No vendor updates were posted for this incident.
Minor October 15, 2025 Paygistix Client Connectivity 1d 5h Paygistix Client
Started Oct 15, 2025, 05:03 PM UTC· resolved Oct 16, 2025, 10:17 PM UTC
No vendor updates were posted for this incident.
Minor September 18, 2025 Payfac FIS Core Funding Delay 42d 15h FIS Core (610)
Started Sep 18, 2025, 01:31 AM UTC· resolved Oct 30, 2025, 04:38 PM UTC
No vendor updates were posted for this incident.