FortiGate had 20 outages in the last 2 years totaling 69h 55m of downtime — averaging 0.8 incidents per month.
There were 20 FortiGate outages since May 26, 2024 totaling 69h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
A potential issue has been detected by the system. We are currently investigating the situation and will provide further updates if a customer-impacting service issue is confirmed.
Dear Customer, As part of our ongoing system enhancements, we will be upgrading OS kernel as requested. Thank you for your understanding and support. Please feel free to reach out if you have any questions or concerns
This incident has been resolved.
The FortiGate Cloud service in the US region is experiencing service degradation due to an underlying network issue that started at 6:00 AM Pacific time. The team is working on it. Other regions are not affected.
The underlying network issue was resolved 4:30 PM Pacific time
Partial outage on FortiGate Cloud We are currently experiencing network issue that is affecting FortiGate Cloud service. Our team is actively investigating the issue, and we sincerely apologize for any inconvenience caused. We will provide updates as we work toward a resolution.
Partial outage on FortiGate Cloud We are currently experiencing network issue that is affecting FortiGate Cloud service. Our team is actively investigating the issue, and we sincerely apologize for any inconvenience caused. We will provide updates as we work toward a resolution.
This incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
We are currently experiencing facility issue at Plano DC, it impact some service. our team is actively monitoring the status.
Service recovered ONLY US domain impact
Service recovered ONLY US domain impact
We are currently experiencing facility issue at Plano DC and impact some service, our team is actively monitoring the status.
We are continuing to investigate this issue.
Service recovered, only US domain impact.
We are currently experiencing facility issue at Plano DC and our team is actively monitoring the status.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
The FortiGate Cloud team received a ticket at 08:21 AM Pacific Time reporting that some customers were unable to log in to the service. The issue was resolved by 09:25 AM. The incident was caused by a technical issue that affected a small portion of customers.
Partial outage on FortiGate Cloud We are currently experiencing network issue that is affecting FortiGate Cloud service. Our team is actively investigating the issue, and we sincerely apologize for any inconvenience caused. We will provide updates as we work toward a resolution.
This incident has been resolved.
A FortiCare service interruption affected FortiGate Cloud Service between May 19, 07:52 UTC and 13:55 UTC, preventing users from logging in during this period.
A network issue is currently affecting the FortiGate Cloud EU domain. We are currently investigating the issue
This incident has been resolved.
The system is currently experiencing technical difficulty, investigation underway.
This incident has been resolved.
We are currently conductin infrastructure upgrade
This incident has been resolved.
Partial outage on FortiGate Cloud We are currently experiencing network issue that is affecting FortiGate Cloud service. Our team is actively investigating the issue, and we sincerely apologize for any inconvenience caused. We will provide updates as we work toward a resolution.
Partial outage on FortiGate Cloud We are currently experiencing network issue that is affecting FortiGate Cloud service. Our team is actively investigating the issue, and we sincerely apologize for any inconvenience caused. We will provide updates as we work toward a resolution.
This incident has been resolved.
Network maintenance is underway
We are continuing to investigate this issue.
Network maintenance is completed.
An incident is confirmed that is impacting a portion of users in the US domain. Investigation is underway.
We are continuing to investigate this issue.
This incident has been resolved.
A potential issue has been detected by the system. We are currently investigating the situation and will provide further updates if a customer-impacting service issue is confirmed.
The issue has been identified. A small number of the users were unable to access the Global domain portal. A fix has been implemented and service is restored.
This incident has been resolved.
Service partial outage impacting some customers.
resolved