FortiClient Cloud service disruption
Affected: Europe
Timeline · 2 updates
- investigating Oct 19, 2026, 02:11 PM UTC
We are currently investigating this issue.
- resolved Oct 19, 2026, 11:29 PM UTC
This incident has been resolved.
Forticlient Cloud Outage History
Forticlient Cloud is up right nowForticlient Cloud had 21 outages in the last 2 years totaling 94h 54m of downtime — averaging 0.9 incidents per month.
There were 21 Forticlient Cloud outages since October 25, 2024 totaling 94h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.
Elevated FortiClient Networking Issues
Affected: USEuropeLondonTokyoSydneySingaporeCanadaIndiaDubai
Timeline · 3 updates
- identified Jun 26, 2026, 06:36 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Jun 26, 2026, 06:39 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 26, 2026, 07:39 PM UTC
This incident has been resolved.
Facility issue in Santa Clara DC
Affected: US
Timeline · 4 updates
- investigating Jun 11, 2026, 07:04 PM UTC
We are currently investigating this issue.
- identified Jun 11, 2026, 07:04 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 12, 2026, 12:45 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 12, 2026, 01:18 AM UTC
This incident has been resolved.
Elevated API Errors
Affected: London
Timeline · 3 updates
- identified May 22, 2026, 03:16 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- monitoring May 22, 2026, 03:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 22, 2026, 07:51 PM UTC
This incident has been resolved.
US FortiClient Cloud Sanjose Data Center Beckend
Affected: US
Timeline · 3 updates
- investigating May 14, 2026, 11:06 PM UTC
We are currently investigating this issue.
- investigating May 14, 2026, 11:29 PM UTC
We are continuing to investigate this issue.
- resolved May 15, 2026, 03:54 AM UTC
This incident has been resolved.
Elevated EMS Cloud Errors
Affected: US
Timeline · 3 updates
- identified Apr 24, 2026, 07:32 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- monitoring Apr 24, 2026, 09:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 26, 2026, 12:07 AM UTC
This incident has been resolved.
Backend DC network issue
Affected: London
Timeline · 2 updates
- investigating Mar 05, 2026, 07:10 PM UTC
We are currently investigating this issue.
- resolved Mar 05, 2026, 07:52 PM UTC
This incident has been resolved.
facility issue in Plano DC
Affected: US
Timeline · 4 updates
- investigating Oct 21, 2025, 01:36 PM UTC
We are currently investigating this issue.
- identified Oct 21, 2025, 06:41 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 21, 2025, 06:55 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 21, 2025, 06:56 PM UTC
This incident has been resolved.
US FortiClient Cloud Plano Data Center Backend
Affected: US
Timeline · 3 updates
- investigating Oct 17, 2025, 07:59 AM UTC
We are currently investigating this issue.
- monitoring Oct 17, 2025, 08:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 17, 2025, 10:55 AM UTC
This incident has been resolved.
US FortiClient Cloud Plano Data Center Beckend
Affected: US
Timeline · 2 updates
- investigating Aug 30, 2025, 01:44 AM UTC
There is currently an issue at backend on US and the team is investigating.
- resolved Aug 30, 2025, 07:06 AM UTC
This incident has been resolved.
Fortinet Cloud Network Outage - Plano USA Region
Affected: US
Timeline · 4 updates
- investigating Aug 21, 2025, 02:58 PM UTC
We are currently investigating this issue.
- monitoring Aug 21, 2025, 03:08 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 21, 2025, 03:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 21, 2025, 03:25 PM UTC
This incident has been resolved.
Fortinet Cloud Network Outage - Dubai Region
Affected: Dubai
Timeline · 2 updates
- investigating Aug 05, 2025, 04:20 PM UTC
A small number of Dubai customers are experiencing issues accessing EMS and may not be able to access it. We are investigating now. We apologize for any inconvenience this may cause, and thank you very much for your continued support.
- resolved Aug 05, 2025, 08:58 PM UTC
This incident has been resolved.
Fortinet Cloud Network Outage - Vancouver Canada Region
Affected: Canada
Timeline · 4 updates
- investigating Jul 16, 2025, 08:44 AM UTC
We are currently investigating this issue.
- monitoring Jul 16, 2025, 09:44 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 16, 2025, 09:45 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 16, 2025, 02:41 PM UTC
This incident has been resolved.
OpenStack Network Degration Notification
Affected: India
Timeline · 2 updates
- investigating Jun 11, 2025, 06:02 AM UTC
We would like to inform you that our OpenStack is currently experiencing network degradation. This issue is impacting certain components of our infrastructure. Our teams are actively monitoring the situation. We apologize for any inconvenience and will keep you updated on progress. Thank you for your understanding.
- resolved Jun 11, 2025, 06:56 AM UTC
This incident has been resolved.
US FCT cloud Plano network Degration Issue
Affected: US
Timeline · 2 updates
- investigating May 22, 2025, 07:22 PM UTC
There is currently an issue at backend on US and the team is investigating. It may affect new EMS instance provisioning.
- resolved May 23, 2025, 02:14 AM UTC
This incident has been resolved.
EMS Cloud access issue from Saudi Arabia
Affected: Saudi Arabia
Timeline · 2 updates
- investigating May 04, 2025, 11:22 AM UTC
A small number of Saudi Arabia customers are experiencing issues accessing EMS and may not be able to access it. We are investigating now. We apologize for any inconvenience this may cause, and thank you very much for your continued support.
- resolved May 04, 2025, 03:10 PM UTC
This incident has been resolved. RCA: We have identified that the degraded service is due to one of the pods hitting a memory limit. As a result, some APIs and GUI access would fail intermittently. We have increased the memory limit to address this issue.
EMS Cloud issue
Affected: USEuropeLondonTokyoSydneySingaporeCanadaIndiaSaudi Arabia
Timeline · 2 updates
- investigating Apr 07, 2025, 08:56 PM UTC
Customers are experiencing issues accessing EMS portal and may not be able to access it. We are investigate and fix the issue now. We apologize for any inconvenience this may cause, and thank you very much for your continued support.
- resolved Apr 07, 2025, 09:43 PM UTC
This incident has been resolved.
EMS Cloud GUI access issue
Affected: EuropeLondon
Timeline · 2 updates
- investigating Mar 03, 2025, 12:00 PM UTC
We would like to inform you that our EMS Cloud is currently experiencing GUI and Portal Issue. FCT Telemetry remains fine. The team still investigating.. We apologize for any inconvenience and will keep you updated on progress.
- resolved Mar 03, 2025, 04:47 PM UTC
This incident has been resolved.
EMS Cloud API and Portal Timeout Issue
Affected: USEuropeLondonTokyoSydneySingaporeCanadaIndia
Timeline · 3 updates
- investigating Feb 15, 2025, 07:08 PM UTC
We would like to inform you that our EMS Cloud is currently experiencing API and Portal Issue. FCT Telemetry remains fine. The team still investigating.. We apologize for any inconvenience and will keep you updated on progress. Thank you for your understanding.
- investigating Feb 15, 2025, 07:09 PM UTC
We are continuing to investigate this issue.
- resolved Feb 15, 2025, 08:32 PM UTC
This incident has been resolved.
US FCT cloud openstack network Degration Issue
Affected: US
Timeline · 3 updates
- investigating Nov 13, 2024, 07:43 PM UTC
There is currently a network failure on US SV10 and the NOC team is investigating. More information will be updated later.
- investigating Nov 13, 2024, 10:16 PM UTC
The issue has been resolved .
- resolved Nov 13, 2024, 10:17 PM UTC
This incident has been resolved.
EMS Cloud access issue from Canada
Timeline · 1 update
- resolved Oct 31, 2024, 09:27 PM UTC
A small number of Canadian customers are experiencing issues accessing EMS and may not be able to access it. RCA: The issue cause by Redis cache failure in Canada Control planes. Now restored.