Forticlient Cloud incident

EMS Cloud access issue from Canada

Minor Vendor's status page →

Resolved on October 31, 2024.

resolved Oct 31, 2024, 09:27 PM UTC

A small number of Canadian customers are experiencing issues accessing EMS and may not be able to access it. RCA: The issue cause by Redis cache failure in Canada Control planes. Now restored.

Started
Oct 31, 2024, 12:00 PM UTC
Resolved
Oct 31, 2024, 12:00 PM UTC
Duration
–
Detected by Pingoru
Oct 31, 2024, 12:00 PM UTC

Update timeline

  1. resolved Oct 31, 2024, 09:27 PM UTC

    A small number of Canadian customers are experiencing issues accessing EMS and may not be able to access it. RCA: The issue cause by Redis cache failure in Canada Control planes. Now restored.

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