Forticlient Cloud incident

EMS Cloud API and Portal Timeout Issue

Resolved after 1 hour 24 minutes, affecting US and Europe and 1 more, on February 15, 2025.

investigating Feb 15, 2025, 07:09 PM UTC

We are continuing to investigate this issue.

Started
Feb 15, 2025, 07:08 PM UTC
Resolved
Feb 15, 2025, 08:32 PM UTC
Duration
1h 24m
Detected by Pingoru
Feb 15, 2025, 07:08 PM UTC

Affected components

USEuropeLondonTokyoSydneySingaporeCanadaIndia

Update timeline

  1. investigating Feb 15, 2025, 07:08 PM UTC

    We would like to inform you that our EMS Cloud is currently experiencing API and Portal Issue. FCT Telemetry remains fine. The team still investigating.. We apologize for any inconvenience and will keep you updated on progress. Thank you for your understanding.

  2. investigating Feb 15, 2025, 07:09 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 15, 2025, 08:32 PM UTC

    This incident has been resolved.

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