Resolved after 3 hours 47 minutes, affecting Saudi Arabia, on May 4, 2025.
This incident has been resolved. RCA: We have identified that the degraded service is due to one of the pods hitting a memory limit. As a result, some APIs and GUI access would fail intermittently. We have increased the memory limit to address this issue.
Affected components
Update timeline
- investigating May 04, 2025, 11:22 AM UTC
A small number of Saudi Arabia customers are experiencing issues accessing EMS and may not be able to access it. We are investigating now. We apologize for any inconvenience this may cause, and thank you very much for your continued support.
- resolved May 04, 2025, 03:10 PM UTC
This incident has been resolved. RCA: We have identified that the degraded service is due to one of the pods hitting a memory limit. As a result, some APIs and GUI access would fail intermittently. We have increased the memory limit to address this issue.
Your product runs on more than Forticlient Cloud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services